At Gabriela’s Soul Light, each order is prepared with care, as many of our products are handmade to order.
Processing Times
Most orders are dispatched within 2–3 working days.
For container candles and crystal candles, dispatch is usually within 1–2 working days.
For crystal candles made to order with special character detailing or custom personalisation, the production time may be up to 10 working days.
Delivery Locations
We currently ship within the United Kingdom and to selected countries in Europe, including:
- Italy
- Spain
- Romania
If your country is not listed, please contact us before placing an order.
Delivery Information
As our products are handmade, processing times may vary slightly depending on the item ordered and the volume of current orders.
Please note that delivery times begin after your order has been processed and dispatched.
We currently do not offer tracking on standard orders.
Delays or Delivery Issues
If your order is delayed or you have any concerns about delivery, please contact us and we will do our best to help.
If you believe your parcel may be lost or there is an issue with the delivery address, please contact us as soon as possible at:
contact@candlebygabriela.co.uk
Important Information
Please make sure your shipping address is entered correctly at checkout.
Gabriela’s Soul Light cannot be held responsible for delays caused by couriers, busy seasonal periods, customs processes, or incorrect shipping details provided by the customer.
Free Shipping
We offer free shipping on orders over £100.
Contact
If you have any questions about delivery, please contact:
Gabriela’s Soul Light
Bromley, London BR1
contact@candlebygabriela.co.uk